1. Acceptance of Policy
1.1. Pretti Solution Sdn Bhd (‘Pretti’) is responsible for processing your personal data obtained through http://www.pretti.asia/ (‘Platform’). Pretti is committed to protecting the Privacy of all users (Customer and Partners and Agents) and visitors of the Platform and/or using its provided services.
1.5. Pretti complies with all applicable laws and regulations regarding personal data protection. The personal data provided by users and/or visitors will be treated confidentially.
2. The Personal Data We Collect from You
2.1. Personal Data means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual. We may collect the following personal data from you:
2.1.1. Identity data, such as your name, gender, and date of birth;
2.1.2. Contact data, such as billing address, delivery address, email address, and phone numbers;
2.1.3. Account data, such as bank account and payment details;
2.1.4. Transaction data, such as details about payments to and from you, and other details of products and Services you have purchased from us;
2.1.5. Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform;
2.1.6. Profile data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
2.1.7. Usage data, such as information on how you use the Platform, products and Services; and
2.1.8. Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
2.2. During the course of your use of the Platform and the provision of the Services, we may receive personal data from you in the following situations.
2.2.1. When you create an account with us;
2.2.2. When you apply for any of our Services or purchase any products available on the Platform;
2.2.3. When you use any of the features or functions available on our Platform or Services;
2.2.4. When you subscribe to our publications or marketing collaterals;
2.2.5. When you enter a competition, promotion or survey;
2.2.6. When you log in to your account on our Platform or otherwise interact with us via an external service or application, such as Facebook or Google; and
2.2.7. When you interact with us offline, including when you interact with our outsourced customer service agents.
2.3. You must only submit personal data which is accurate and not misleading and you must keep it up to date and inform us of changes. We shall have the right to request for documentation to verify the personal data provided by you as part of our customer verification processes.
2.4. We will only be able to collect your personal data if you voluntarily submit the personal data to us. Unfortunately, if you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal data, we may not be able to provide you with our Services or access to the Platform.
2.5. You may access and update your personal information submitted to us at any time as described below.
2.8. In addition, Pretti may also keep track of general (non-personal) (visitor) data on this Platform as well as data a user voluntarily provides to Pretti (including reviews, feedback and/or other information posted on the Platform, messages to Customer Service and/or e-mails).
3. Use and Disclosure of Personal Data
3.1. Pretti agrees under no circumstances, to contact or solicit the existing clientele of the salon partner, present within the client list, unless it is on the behalf of the salon partner, via transactional or marketing communication, or the customer also has an active Pretti marketplace account.
3.2. Your (personal) data will enable Pretti to provide you with access to the relevant parts of the Platform and supply you with the services you wish to use. It will also enable Pretti to send booking confirmations to you and to contact you where necessary concerning its or Partner´s services. Pretti uses your (personal) data for the administration, the processing of your bookings and administration, support, improvement and further development of (the design of) this Platform and our services. Pretti will also use your (personal) data for statistical and/or analytical purposes (including the click and visitor behavior on this Platform).
3.3. Pretti may use your personal data to contact you (by e-mail or phone) and ask for your opinion on the Platform and/or the services and to notify you about important developments and changes to the Platform and/or the services.
3.4. Where you have indicated accordingly, you agree that Pretti may also use your personal data to contact you (by phone, mobile messaging (SMS, MMS, etc.) and/or by e-mail) and let you know about other products and/or services that may be of interest to you.
3.5. Where you have indicated accordingly, you agree that Pretti may also share your personal data with third parties (carefully selected by us) so they can contact you (by phone or mobile messaging (SMS, MMS, etc.) and/or by e-mail) about certain products and/or services that may be of interest to you.
3.6. In order for Pretti´s or Partner´s services to be provided, you agree that Pretti has the right to transfer to the Partner and to the payment service provider but not limited to (Senangpay) the information provided to it.
3.7. You can always object to the use of your personal data as described and you may withdraw your consent. You can do so by contacting Pretti.
3.8. Recipients who no longer wish to receive Pretti´s newsletter or promotional e-mails can click a link called “UNSUBSCRIBE”, which is included in all emails sent from Pretti.
3.9. The use of your personal data is limited to the time necessary to comply with the duties provided by the applicable law.
3.12. Pretti reserves the right to share your personal data, if (i) it is under a duty to comply with laws and regulations (ii) it is necessary to enforce Pretti´s General Terms and Conditions and any other agreement (such as the Partner’s agreement and/or the Salon management software agreement), or (iii) to protect Pretti´s rights whatsoever.
4. Collection of Personal Data
4.2. When you visit the Platform through your computer, mobile device, or any other device with internet connectivity, our company servers will automatically record data that your browser sends whenever you visit a website. This data may include:
4.2.1. Your computer or device's IP address;
4.2.2. Browser type;
4.2.3. Webpage you were visiting before you came to our Platform;
4.2.4. The pages within the Platform which you visit; and
4.2.5. The time spent on those pages, items and data searched for on the Platform, access times and dates, and other statistics.
4.3. This data is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.
4.5. You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.
4.6. Web beacons are small graphic images that may be included on our Service and the Platform. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.
4.7. Your web browser also generates other information, including the language of the Platform you visited and your IP address. Your IP address is automatically stored on Pretti´s servers and used by it to collect visitor data from the Platform. Pretti uses visitor´s data for statistical analyses of the visitor and click behavior on this Platform and for the optimization of the design of this Platform and its services. Pretti will not use your IP address to identify you in any way.
5. Updating Your Personal Data
5.1. It is important that the personal data you provide to us is accurate. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date. You can update your personal data anytime by accessing your account on the Platform. If you are unable to update your personal data through your account, you can do so by contacting our Data Protection Officer via email at firstname.lastname@example.org.
5.2. We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.
6. Accessing Your Information
6.1. You have the right to gain access to the personal data registered with Pretti (“Access Request”). You can request Pretti to provide you with the (personal) data. In order to facilitate processing of your request, it may be necessary for us to request further information relating to your request.
6.2. We reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.
7. Security and Data Retention
7.1. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as:
7.1.1. Restricting access to personal data to individuals who require access;
7.1.2. Maintaining technology products to prevent unauthorised computer access;
7.1.3. Deleting or anonymising your personal data in compliance with the standards mandated by applicable law, when it is no longer needed for any legal or business purpose; and
7.1.4. You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
7.1.5. Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other data submitted to Pretti. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log out of your account and close the browser when you are finished with using a shared computer.
7.1.6. Unfortunately, certain risks are always involved in the transmission of information and the processing of personal data through internet and it is not completely secure. Although Pretti will take steps to protect your personal data, Pretti cannot guarantee the security of your personal data transmitted through this Platform; any transmission is at your own risk. Once Pretti has received your personal data, it will use strict procedures and security measures to try to prevent unauthorized access.
8. Pretti’s Right to Disclose Personal Data
8.1. YOU ACKNOWLEDGE AND AGREE THAT PRETTI HAS THE RIGHT TO DISCLOSE YOUR PERSONAL DATA TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF PRETTI HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL DATA IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST PRETTI FOR THE DISCLOSURE OF YOUR PERSONAL DATA IN THESE CIRCUMSTANCES.
9. Third Party Sites
9.1. The Platform may contain links to other websites operated by other parties, such as our business affiliates, merchants or payment gateways. We are not responsible for the Privacy practices of websites operated by these other parties. You are advised to check on the applicable Privacy policies of those websites to determine how they will handle any information they collect from you.
10. Changes to our Policy